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PRIVACY POLICY

This Website (the "Website") and mobile application(“Nadezhda Mobile”) is managed by NADEZHDA WOMEN’S HEALTH HOSPITAL LTD., company number (UIC): 202195960 (the "Hospital"). The Nadezhda Hospital places great importance on data protection and undertakes to observe the data protection laws. The purpose of this policy is to inform you of the personal data we could collect for you, the purpose of such collection, the period, and your rights.

The Hospital and the protection of your personal data:

The HospitalNadezhda Mobileadheres to the highest levels of privacy. This Privacy Policy applies to the personal data we collect through the Website and while providing our services.


What information do we collect?


We may collect personal information about you when you use our Website and Nadezhda Mobileor choose our services. In most cases, you yourself provide this information by choosing and agreeing to send us information about yourself, and in other cases we require your personal information in order to comply with a legal obligation, contract or protect our legitimate or vital interest. Depending on the services you use, we may collect and process the following information for you:name, personal identification number, your ID card details, address, date of birth, qualification degree, additional qualification and competence, health data, genetic and biological material, contact phone number, email address, etc. The sensitive data we collect is used to provide health care and treatment as well as a medical diagnosis.

  • How do we use and share your information?

We process the data we collect for the following purpose:

  • In relation to the services on the Website andNadezhda Mobile: to make an appointment for an examination, for an initial examination (assisted reproduction), promotional campaigns, initiatives (School For Future Parents and Open Days), laboratory results, as well as answering your inquiries or other correspondence
  • With regard to the services provided at the Hospital itself: tests, treatment and medical diagnosis, assisted reproduction, video and sound recording in order to protect you and provide better quality services and level of health.

All personal data that you voluntarily provide to us using our online registration forms will be used to evaluate our activity or provide the specific service for which you register.

The Hospital uses third parties to facilitate certain activities or to fulfill a legal obligation, namely: external consultations with specialists, assisted reproduction centers, the National Revenue Agency, National Social Security Institute , National Health Insurance Fund, municipalities, accountants, web hosting and maintenance and communications.

In some cases, those third parties in this field of work may receive your data.

However, the Hospital will always control and ensure the highest security of your data.

An integral part of this Privacy Policy is our Hospital’s policy on the use of video systems and phonograms of telephone conversations.

The provision of personal data in some cases is mandatory in order to comply with our legal requirements and failure to provide such data could result in a refusal to provide our service.

  • How long do we store your information?

We retain all the information we have collected for you for the duration of the service provided or within the periods of time provided for by the applicable law.

  • Use of cookies on the Website

Like many other websites, Nadezhda Hospital’s Website uses cookies. Cookies are small, separate bits of information sent by an organization to your computer to recognize you at your visit. They collect statistics for your actions in the browser. This allows us to track patterns of user traffic, as well as to develop statistical analyses for the use of services, such as the time spent on the Website and the pages visited most often. Cookies do not identify you as a person, and aggregated statistics do not include personal information. Cookies help us improve the Website and provide a better personalized service.

By agreeing to use this Website and its services, you agree to the use of cookies, including Google Analytics cookies or other similar platforms for automatic visit analysis.
If you prefer not to receive cookies while browsing the Website or using HTML formatted emails, you can opt-out. To do so, you can set your internet browser to warn before accepting any cookie or refuse cookies when it alerts you to their presence. Typically, you can find these settings in the Options or Preferences menu of your browser. To get familiar with these settings and for more detailed information, you can use the Help button on your browser's menus.

  • Security

The Hospital takes measures to protect your personal data from accidental loss and unauthorized access, use, modification or disclosure. There are policies and procedures designed to protect information from loss, misuse and unauthorized disclosure. In addition, we take additional information security measures, including access control, strict physical protection and reliable practices for collecting, storing and processing information.

  • Transfer between countries

The transfer, storage and processing of personal data collected through the Website andNadezhda Mobileis secured by modern technical means. The Hospital will not transfer your data outside the EEA. The Hospital can also provide your personal data to third parties who will process it according to the instructions and under the responsibility of the Hospital or as provided for by the law.
Access, corrections and withdrawal

At any time, you can ask the Hospital to provide you with information about the personal data that is collected and stored for you. You may also request that the Hospital correct, delete or update such data.

You may at any time withdraw your consent to the collection, storage and use of your personal data by the Hospital.

We inform you thatunder the current legislation you are also entitled to a complaint about the way your data is processed, which you may file to the Personal Data Protection Commission at 2 Prof. Tzvetan Lazarov Blvd., 1592 Sofia, or atwww.cpdp.bg.


Some of your rights, such as data deletion or objection to processing, may be limited by the applicable law.

  • Changes to this Privacy Policy.

This privacy policy can be changed over time. Such changes will take effect immediately after their disclosure. Reviewing this page regularly ensures that you will always be aware of what information we collect, how and for what purposes the Hospital uses such information and under what circumstances (if any) we will share it with other parties.

If you have any data protection related questions, you can contact the Hospital and our Data Protection Officer:

Sergei Nikolov, Attorney-at-law
3 Blaga Vest Str., 1330 Sofia
sergey.nikolov@nadezhda.bg
Phone: 0887801257

  • Terms of use of the Website:

The information on this Website is provided for general education purposes only and does not in any way replace any competent medical opinion. Using the Website is at the sole discretion of users. The information on this Website should not be considered accurate, up-to-date or comprehensive even at the time of its publication. Nadezhda Hospital is not responsible for any damages or lost profits resulting from a decision taken solely on the basis of the information published on this Website without further consultation with a competent medical practitioner. In addition, the Website may contain references to certain laws and regulations, and they may be modified over time and, therefore, should only be interpreted for the time being.

Our organization does not bear any liability associated with errors, omissions, or unauthorized changes to the content of this Website. The content on this Website and any services provided thereon do not guarantee completeness, accuracy or timeliness, and in this regard, we will not be liable for any contractual or non-contractual material or non-material damages suffered after the use of our Website.

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